Sugar

Please provide SCHEDULED EVENT DATE or planned item use date with your cake decoration order. If you do not provide the date of your event, we will not be responsible for delayed processing of your order. Processing time for all orders is about 1 to 4 days prior to shipping.
A RUSHED option is available, the item will ship out in 1 or 2 days.
It is the best to order fondant items 2-3 weeks before your event. Please DON'T order the items too early. We can't hold the order longer than 1 month.


The fondant cake toppers are custom made by hand with love and care at my studio in California using materials Made In USA:
- Satin Ice (brand) gum paste and fondant.
- Wilton (brand) icing colors and Wilton clear piping gel.
Cake toppers are all edible, but are not all meant to be eaten.

Please see our shop’s policy below:

* Please provide your event date or item planned use date with your order. If you do not provide the date, we will not be responsible for delayed processing of your order.

* It's best to order 2 to 3 weeks in advance so that any issue can be corrected in time. If your event/use date is less than 1 week away, please message the shop first to confirm if it's possible BEFORE placing the order - there's a $2 fee for order cancellation. If your event is less than 2 weeks away please use RUSHED option, note you will assume all risks since there may not be enough time to correct any issue and the shop cannot provide any refund.

* If your event is more than 2 months away, please wait or contact the shop first since all items must ship within 1 month of the order date.

* For damaged shipments, we will try to send a replacement if there’s enough time, otherwise you will have to file a claim with the postal service yourself since the shop cannot provide any refund.

* You must contact the shop within 3 days of receipt of the item if there's any problem.

* This shop can process and ship out your order quickly but actual delivery is not in our control and we cannot provide refund for any late or damaged delivery.

* Ships via USPS Mail, please contact your local postal service for any shipping issues.

* Item is nut free but our shop is not nut free. If you or one of your guests has a severe allergy please use your discretion, as these items are not 100% guaranteed to be allergen free.

* Due to the nature of the item no refunds or exchanges, all sales are final.

UPON RECEIPT OF THE ITEM:
1. Fondants are fragile, please unbox the item very carefully and slowly.
2. Remove the wraps and verify the item is not damaged, you must contact the shop within 3 days if there’s any issue.
3. Leave the item in the shipping box without the plastic wraps, keep at ROOM TEMPERATURE away from heat and humidity until your event. Fondant is like hard candy and can last for several weeks if kept this way.

Please feel free to contact the shop for any question.